Customer Success Manager

Location Los Altos, CA 94022
Date Posted July 29, 2020
Job ID 6690
Employment Type Direct Hire

Scion Technical Search has been engaged to conduct a search for a full-time, (remote if you wish) personable and professional Customer Success Manager on behalf of our client, a SaaS company that has been highly successful in creating AI, cloud-based, user journey intelligence platforms, revolutionizing optimizing digital user journeys!

Our client is based out of the Silicon Valley Area, CA, offers incredible work/life balance, the ability to be completely remote (or onsite, whatever works best for you), incredible growth opportunities, competitive compensation and the ability to have great impact on shaping the continued success of this advanced platform.


  • Wonderful, inspiring and kind team!
  • Remote or onsite – whatever works best for you
  • Unlimited PTO
  • Competitive Equity
  • Amazing growth potential! (Opportunity to grow into a Director of Product for the right fit)
  • Competitive compensation – our client will meet you where you need to be
  • 401K plan
  • Health/Dental/Vision paid

What will you be doing?

  • Navigating clients through the entire digital user journey! Guiding them through onboarding, reports, reviews and implementation and much more.
  • Acting as the main point of contact, you will have the opportunity to build strong, professional and valuable relationships with customers.
  • Advocating for the best customer experience through understanding user pain-points and conveying these technical issues to our client’s team of engineers.

What will you need?

  • At least 2 ½ - 3 years of experience working in a client facing role through customer success management or management consulting in a highly technical environment
  • Experience working with HTML, CSS, JavaScript and SQL
  • Great understanding of analytics tools
  • Overall, wonderful communication skills and a friendly demeanor

How to apply:

Please apply directly to this posting with a copy of your resume in .doc format.

About Our Firm

Scion Staffing is an award-winning staffing firm headquartered in San Francisco, CA. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment process has made us one of the top recruitment firms in California.

Additional information about our firm and success can also be found online at or in the 2010-2020 Business Times list of top staffing firms.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief. We are committed to the principals of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

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