Lab Service Desk Support

Location San Francisco, CA TBD
Date Posted September 14, 2020
Job ID 6708
Employment Type Direct Hire

Scion Technical Search is seeking a Lab Service Desk Support (Tier 3) for our amazing, innovative client in South San Francisco, CA. This established science company is looking for a technician to support scientific data management software (SDMS), with a mixture of help desk and systems administration responsibilities. 


This position is ideal for someone who has prior experience working as an IT technician within the sciences field, particularly supporting SDMS. 



  • $125k per year starting salary
  • Generous stipend to pay for medical benefits
  • Unparalleled growth opportunities to expand with the company
  • Ability to partner with an international corporation 
  • Career path toward Director of IT or Head of Security


What you will be doing:

  • Handling all tickets related to troubleshooting at the application level, errors, user configuration etc. 
  • Identifying opportunities to improve the operating procedures around the SDMS
  • Perform SDMS maintenance takings including: Account and server maintenance


What you will need:

  • Strong background in the pharmaceutical industry
  • Experience supporting with BIOVIA workbook system in a GxP environment
  • Experience with service desk tools such as ServiceNow
  • Good understanding of Active Directory and Sharepoint
  • Thorough understanding of Laboratory Informatics Systems and business processes


Salary, benefits, and perks:

  • This position is offering a competitive salary of $125k per year to start as well as a generous stipend to pay for medical benefits. This position will put someone on a career path toward Director of IT or Head of Security, depending on the technical direction of the company. 




Contact Scion Technical today for more information by submitting your resume directly through this posting. We look forward to reviewing your background and discussing this exciting opportunity further!


About our firm:


Scion Staffing is an award winning staffing firm headquartered in San Francisco, CA. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment prowess has made us one of the top recruitment firms in California. Additional information about our firm and success can also be found online at, or in the 2010-2018 Business Times list of top staffing firms. 


Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief. We are committed to the principals of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

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