Customer Support Specialist

Location Dallas, TX TBD
Date Posted October 09, 2020
Job ID 6874
Employment Type Direct Hire

Scion Technical Search has been engaged to conduct a search for a Customer Support Specialist on behalf of their client, an agile SaaS startup offering an incredible opportunity for professional growth located in Dallas, TX!


  • Full-time, perm., Direct Hire
  • Salary: $55K-$65K, bonus included
  • Health/Dental/Vision – 80% paid
  • 401K
  • 15 days PTO
  • 10 Paid Holidays
  • Remote/onsite flexibility (Ability to be remote until COVID-19 ends)
  • Wonderful opportunity for professional growth and a successful startup!
  • Great team culture!

What you will be doing:

  • Working directly with clients, responding to ticketing requests and making customizations on the platform.
  • Utilizing JavaScript, Groovy, SQL and knowledge of web services, resolving technical issues that might require configuration.
  • Understanding common AQ req’s and business cases as it applies to our clients platform.
  • Assisting with testing of future releases, including bug fixes and enhancements.
  • Working closely with the development team and other customer support professions to ensure great retention through delivering wonderful customer support!

What you will need:

  • 2 years of experience in an IT or SaaS customer support position.
  • Experience utilizing JavaScript, Groovy or SQL is a must.
  • Knowledge of web services such as HTTP, REST or XML.
  • Passion for new technologies!


This position is for immediate hire! For consideration, please apply directly through this posting! Our firm will reach out to potential match applicants for further information as needed.

About Our Firm

Scion Staffing is an award-winning staffing firm headquartered in San Francisco, CA. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment process has made us one of the top recruitment firms in California.

Additional information about our firm and success can also be found online at or in the 2010-2020 Business Times list of top staffing firms.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief. We are committed to the principals of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

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